Reliance Jio’s Haptik has introduced a revolutionary WhatsApp chatbot that simplifies the process of migrating to Jio’s True 5G network. With its personalized options, the chatbot takes into account factors such as user type, device compatibility, location, and outage management to offer seamless assistance.
Currently available in 236 Indian cities, Jio’s 5G network has ambitious plans for further expansion by the end of the year. During Reliance’s recent AGM, chairman Mukesh Ambani revealed that their 5G network already covers 96% of census towns.
Haptik’s WhatsApp chatbot has been designed to cater to the 500 million customers expected to transition to Jio’s 5G services. Aakrit Vaish, CEO of Haptik, envisions the chatbot assisting users with a wide range of tasks including eligibility checks, lead collection, SIM delivery, device shopping, and post-sales support.
One of the standout features of this innovative solution is Haptik’s Proactive Messaging feature, which will allow Jio to effectively engage with both new and existing users regarding the launch and adoption of their 5G services. By utilizing the latest network technology, Jio aims to make 5G accessible and user-friendly for customers across the country.
Q: How does the Haptik WhatsApp chatbot simplify the 5G migration process?
A: The chatbot offers personalized options based on user type, device compatibility, location, and outage management to provide seamless assistance during the transition.
Q: Is Jio’s 5G network available nationwide?
A: Jio’s 5G network is currently live in 236 Indian cities, with plans for further expansion by the end of the year. Chairman Mukesh Ambani stated that it already covers 96% of census towns.
Q: What tasks can the chatbot assist with?
A: The chatbot can help with eligibility checks, lead collection, SIM delivery, device shopping, and post-sales support for customers transitioning to Jio’s 5G network.
Q: What is the Proactive Messaging feature?
A: Haptik’s Proactive Messaging feature allows Jio to engage with users about the launch and adoption of their 5G services, promoting wider usage of the latest network technology.