Taipei, Aug. 29, 2023 – TPIsoftware, a leading software company in Taiwan, continues to make waves in the industry by securing two categories at the highly acclaimed Taiwan Young Award 2023. The company’s revolutionary software products, SysTalk.Chat: Conversational AI for Customer Service and DigiFusion: iPaaS Middle Platform, impressed the judges with their groundbreaking features and capabilities.
SysTalk.Chat, the recipient of the prestigious “Forward-thinking Technology” prize, has redefined customer service across various sectors including BFSI, transport, and healthcare. The software’s cutting-edge conversational AI technology, coupled with its exclusive dual-brain design NLU + FAQ, enables natural and human-like dialogues. Unlike its competitors, SysTalk.Chat boasts an AI-OCR feature that provides intelligent character recognition, making it the only visual chatbot in the market equipped with “eyes”. Furthermore, the integration of the trending generative AI ChatGPT optimizes conversations, resulting in enhanced interactions. With millions of monthly users in Taiwan, SysTalk.Chat has contributed to a significant 40% reduction in labor costs for enterprises, ultimately driving higher customer satisfaction.
DigiFusion, TPIsoftware’s ISO 27001 certified iPaaS middle platform, introduces cloud architecture, containerization, and microservices to foster cloud ecosystems. The platform offers digiRunner, an enterprise-level API management tool, and digiLogs, a centralized log management tool. With AWS certification and compliance with international standards, digiRunner empowers enterprises to expand their business models. On the other hand, digiLogs provides a diverse range of query methods and endpoint monitoring, ensuring optimum IT operational efficiency.
When asked about the achievements, Jeff Lin, VP of Innovation & AI Product Division at TPIsoftware, expressed immense pride for SysTalk.Chat’s recognition as an industry benchmark. Lin highlighted the seamless integration of SysTalk.Chat with DigiFusion, emphasizing the potential for enhancing overall customer service experiences. According to Lin, the integration allows for simplified bank transactions and other services through chatbot conversations.
Ben Yao, CEO of TPIsoftware, acknowledged the company’s commitment to digital transformation and continuous innovation. Yao unveiled TPIsoftware’s recent product releases, such as the SysTalk.ai documentation solution and the sustainability management platform, GreenSwift, which cater to the evolving needs of the market.
TPIsoftware’s remarkable wins at the Taiwan Young Award 2023 solidify their position as a trailblazer in the field of AI technology. With their unwavering dedication to innovation and customer-centric solutions, TPIsoftware is poised to make further waves in the software industry.
1. What is the significance of the Taiwan Young Award 2023?
The Taiwan Young Award 2023 is a prestigious accolade presented annually by the Information Service Industry Association of R.O.C. It aims to recognize and encourage technological innovation within the industry.
2. How does SysTalk.Chat stand out from its competitors?
SysTalk.Chat differentiates itself through its AI-OCR feature, which enables intelligent character recognition, making it the only visual chatbot in the market equipped with “eyes”. Additionally, the integration with the generative AI ChatGPT optimizes conversations and interactions.
3. What are the key features of DigiFusion?
DigiFusion offers cloud architecture, containerization, and microservices to foster cloud ecosystems. It includes digiRunner, an enterprise-level API management tool, and digiLogs, a centralized log management tool, ensuring IT operational efficiency.
4. How has SysTalk.Chat benefited enterprises?
SysTalk.Chat has helped enterprises achieve a 40% reduction in labor costs while increasing customer satisfaction. Its advanced AI technology delivers human-like dialogues and enhances customer service experiences.
5. What other recent products has TPIsoftware released?
TPIsoftware recently launched the SysTalk.ai documentation solution and the sustainability management platform, GreenSwift, to cater to the evolving needs of the market.